Support

Frequently asked questions.

Everything you need to know about Centenant and our products. Can't find what you're looking for? Email us at contact@centenant.com.

What is Centenant Sectional Title Management (STM)? +

Centenant STM is a sectional title management and complex management system designed to help trustees with their everyday management of a complex. It provides features including: maintenance reporting and ticketing, trustee management, vehicle and domestic management, complaint management, mass notifications, pet applications, and resident communication. STM was developed after market research and direct requests for this type of product.

What is Centenant Rental Property Management (RPM)? +

Centenant RPM is a system that helps small to medium-sized landlords and agencies manage their rental properties. It provides features like automated rent invoicing, rent management, vendor management, maintenance requests and management, online rental applications, reporting, tenant portals, and much more. RPM was Centenant's first product, built to take landlords off spreadsheets and onto the cloud.

What do your products cost? +

STM is billed at R25.00 per unit per month. Registration is free. See the full STM pricing page for details.

RPM core features are free to use. Premium add-ons (custom invoice logo, reports, online maintenance, vendor management, online applications) are available from R50-R200 per month each. See the RPM pricing page for details.

How safe is my information? +

Nothing on the internet is 100% secure, but we have taken all possible steps to protect your data - including encrypting all sensitive information in the database. Your account security depends on your login credentials: we recommend using a strong, unique password and not sharing it with anyone.

How do I contact Centenant? +

Email us at contact@centenant.com. You can also reach us by phone or WhatsApp at +27 73 208 4113. As a SaaS company, we prefer electronic communications - this keeps a clear record of everything discussed for future reference.

Are STM and RPM the same product? +

No - STM and RPM are completely separate products with separate sign-ups, logins, pricing, and use cases. STM is for sectional title scheme trustees; RPM is for rental property landlords and agencies. You only need to register for the product relevant to your situation.

Do I need to install any software? +

No installation required. Both Centenant STM and RPM are fully cloud-based - accessible from any browser on any device (desktop, tablet, or mobile) as long as you have an internet connection.

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